Frequently Asked Questions

Everything you need to know about your Stella & Dot style experience.

How long will it take for my order to ship?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days to arrive at your doorstep.

What is your return policy?

We offer a 30-day return policy for a full refund and a 90-day exchange policy for store credit. Items must be in their original condition and packaging.

Are your jewelry pieces hypoallergenic?

Yes, our jewelry is lead and nickel safe. We use high-quality materials including sterling silver, gold plating, and semi-precious stones to ensure comfort and durability.

Do you offer international shipping?

Currently, we ship to the United States and Canada. We are working on expanding our shipping destinations to more countries in the near future.

How should I care for my Stella & Dot jewelry?

To maintain the luster of your pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in a dry place, preferably in the protective pouch provided.

Can I track my order once it has been placed?

Absolutely. Once your order ships, you will receive a confirmation email containing a tracking link so you can follow your package's journey.